152 - 158 Mill Lane, London, NW6 1TF
020 7431 7984

Concerns and Complaints

From time to time parents and others connected with the school will become aware of matters which cause them concern. To encourage resolution of such situations the Governing Body has adopted a Complaints Policy &Procedure.

The procedure is devised with the intention that it will:
· Usually be possible to resolve problems by informal means
· Be simple to use and understand
· Be non-adversarial
· Provide confidentiality
· Allow problems to be handled swiftly
· Address all the points at issue
· Inform future practice so that the problem is unlikely to recur.

A copy of the policy is in the ‘Policies’ section of the website under the ‘Our School’ tab.

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